Shipping
Please note that any import taxes or duties are the buyer’s responsibility. These fees are payable upon delivery and vary based on your country’s regulations. We strongly encourage you to research your country’s import policies before placing an order.
Production
As all INA SZN products are made-to-order, please allow the production time specified on the product listing to be completed before your item is shipped. We’ll keep you updated with your order progress every step of the way!
Return
INA SZN Returns Policy for Made-to-Order/Custom Items
Due to the bespoke nature of INA SZN’s made-to-order and custom items, we are unable to accept returns or offer refunds unless the item is proven to be faulty or damaged.
Faulty or Damaged Items
If you receive an item that is faulty or damaged, please contact us at hello@inaszn.com within 7 days of delivery. Ensure to include the following details:
Your order number
Your name
Clear images of the fault or damage
Sizing Assistance
We understand that getting the right fit is crucial. If you have any questions or concerns about sizing before placing your order, feel free to reach out to us. Our team is happy to help guide you to the perfect fit.
Know Your Rights
For more information on your refund rights when purchasing made-to-order or bespoke garments, please refer to the following resources: